Privacy Policy

Emergency Shelter Management, Inc. (referred to below as “we”) is required to maintain the privacy of your personal information and wants you to know about our practices for protecting such information. We are required by law to abide by the terms of this notice. Our employees, volunteers, affiliates and contractors are also required to abide by the terms of this notice.

Please read the full details of our policy in:


We reserve the right to change our privacy practices and this notice at any time. Any changes to our privacy practices and this notice will be effective for all information we maintain, including information collected prior to such a change.

We collect personal information directly from you for reasons that are discussed in this privacy statement. We may be required to collect some personal information by law or by organizations that give us money to operate this program. Other personal information that we collect is important to run our programs, to improve services for homeless persons, and to better understand the needs of homeless persons. We only collect information that we consider to be appropriate.

We Are Located at:

645 Grand Ave
New Haven, CT

Phone: (203) 777-2522

Hours of Operation:

ESMS is staffed 24 hours per day, 7 days per week.

Administrative Staff Hours:
9 am to 5 pm
Monday — Friday.

Case Management Team:
7 am to 7 pm
Monday — Friday.